Welcome to Nehal Zaveri! By placing an order on our platform, you agree to abide by the

following terms and conditions. Please read them carefully before making a purchase.

1. No Return Policy

All sales are final. We do not accept returns under any circumstances. Please ensure that

you carefully review product details, size charts, and descriptions before making a purchase.

2. Exchange Policy

We offer exchanges only under the following conditions:

● Exchanges are allowed strictly within 3 days from the date of delivery.

● Exchanges are applicable only for size misfits.

● The item must be in its original condition, with tags intact, unworn, unwashed, and

free from any damage or stains.

● Customers must bear the shipping costs for exchanges unless the product received

is incorrect or defective.

3. Mandatory Unboxing Video Requirement

To be eligible for an exchange due to damage or defects:

● Customers must record an unboxing video at the time of opening the package.

● The video should be continuous and unedited, clearly showing the package being

opened and the condition of the received item.

● The unboxing video must be shared with us within 24 hours of delivery.

● If the video is not provided, we will not entertain any exchange requests for damaged

items.

4. Process for Exchange

● Contact our customer support team at nehalzaveriwork@gmail.com within the stipulated time

frame.

● Share the unboxing video along with your order details.

● Our team will review your request and confirm whether the exchange is approved.

● Once approved, customers must return the item in its original condition.

● Upon receiving and inspecting the returned item, we will dispatch the replacement.

5. Non-Exchangeable Items

The following items are not eligible for exchange:

● Items that do not have an unboxing video proof.

● Items that are used, damaged, or have missing tags.

● Accessories, innerwear, and customised products.

● Items requested for exchange beyond the 3-day period.

6. Shipping and Delivery

● Standard delivery times vary based on location and courier services.

● Shipping charges are applicable based on order value and delivery location.

● Customers are responsible for providing accurate delivery details. We are not liable

for orders lost due to incorrect address details provided by the customer.

● Delays due to unforeseen circumstances such as natural disasters, strikes, or courier

issues are beyond our control.

7. Order Cancellations

● Orders once placed cannot be cancelled.

● In case of any issues, customers can contact customer support within 2 hours of

placing the order for modifications.

8. Pricing Policy

● Prices of products are subject to change without prior notice based on market trends

and supplier costs.

● Discounts and promotional offers are applicable only for a limited time and may be

withdrawn at any moment without prior notice.

● We reserve the right to correct pricing errors, including those discovered after an

order has been placed.

9. Market Condition Policy

● Prices and availability of products are influenced by market conditions, demand

fluctuations, and supplier costs.

● In case of supply chain disruptions or increased material costs, we reserve the right

to adjust product prices accordingly.

● Seasonal changes and external economic factors may affect pricing, shipping

timelines, and stock availability.

10. Product Availability and Stock Policy

● We strive to keep our inventory updated, but product availability is subject to change

without notice.

● In case of stock unavailability after an order has been placed, we will notify the

customer and offer a suitable alternative or refund.

11. Payment & Security Policy

● We accept various payment methods, including credit/debit cards, UPI, and digital

wallets.

● All transactions are securely encrypted. We do not store any payment information on

our servers.

● Orders are processed only after successful payment verification.

12. Customization and Pre-Order Policy

● Customized or made-to-order items require full upfront payment and are non-

refundable.

● Processing time for pre-orders/custom orders may vary and will be communicated at

the time of purchase.

13. Intellectual Property Rights

● All designs, images, and content on our website and social media platforms are the

exclusive property of Nehal Zaveri.

● Unauthorised use, reproduction, or distribution of any content without prior

permission is strictly prohibited and subject to legal action.

14. Liability Disclaimer

● We are not responsible for any allergic reactions or skin sensitivities caused by our

apparel. Customers are advised to check the material details before purchasing.

● Any indirect, incidental, or consequential damages arising from the use of our

products will not be covered by Nehal Zaveri.

15. Fraud Prevention

● We reserve the right to refuse service, cancel orders, or ban accounts involved in

fraudulent activities such as excessive exchanges, suspicious payment methods, or

misuse of promotional offers.

● Any chargebacks or disputes raised fraudulently will result in legal action.

16. Customer Support & Dispute Resolution

● For any queries or concerns, customers can reach out to our support team at nehalzaveriwork@gmail.com.

● In case of disputes, we encourage amicable resolution through customer service. If

unresolved, disputes will be subject to the jurisdiction of Goa.

By shopping with Nehal Zaveri, you acknowledge and agree to these policies. We appreciate

your understanding and support in ensuring a seamless shopping experience!

Terms and Conditions